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Sunday, July 16, 2017

Service Bot Examples

Systems that do sales bot interactions.  In cnbc:

" .... Here's how it works: When a company signs up with Conversica, they get to pick the name, gender and title of their new assistant. As leads come in, the AI assistant gets in touch with them through email or text message. If a lead is interested, the AI assistant routes the communication to a real-life member of the sales team to close the deal.

One advantage over humans is the AI isn't put off by unanswered emails — it doesn't mind being ignored or forget to follow up, so it can be programmed to be more persistent, emailing weeks after the initial contact. .... " 

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