In McKinsey:
Overcoming obstacles to digital customer care
Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. Yet it’s easier said than done. ... "
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A Site Devoted to the Discovery and Application of Emerging Technologies .
About Me
- Franz Dill
- Retired from Procter & Gamble after 27 years. Now consulting extensively. Background in mathematics, working on a wide variety of modeling, supply chain, analysis, expertise, business intelligence and social media applications.
Contact at: Linkedin ShortBio Here.
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- Sifting Your Big Ideas
- Google Docs Dictate and Translate
- Unintended Consequence Algorithms
- Generation Z is Coming
- Watson Personality Insights for Shoppers
- Low Cost 3D Printing Driving Massive Sales
- Data Lakes and Accuracy
- Smarter Automotive Systems
- Watson and Creativity
- Industry Collaborative Robotics: Rethink's Sawyer
- Trillion Devices at Hand
- On Silo Organizations
- Rebel Statistics
- Winning with 3D Printing
- Internet Tells you How with Services
- Big Data Ducklings
- Reacting to Robot Colleagues
- Cost of a World Without Ads
- Demystifying Self Service Data to Gain Insight
- Loyalty Cards Driving Savings
- Mobile Water Data Sampling Startup
- Teaching Robots Social Skills
- Informed Estimation as Common Sense
- Technology Autonomy
- Dislike in Retail
- Responsive Design
- Digital Sampling Analytics
- Ubiquitous Voice Weekly
- Global Competition for Profits
- Facial Neuromarketing Lab
- Google Improves Voice Search
- Critique of Big Data use in Retail
- Apple Research Kit
- Dyson 2.0 Grows New Technology
- Shareology: Why we Share and How We Can do it Better
- Beyond Technology Efficiency
- Launching Products
- Expertise and Implementation Bias
- A Security Foundation for the Internet of Things
- Talking to the IOT
- Visual Management of Knowledge Work
- Metro Group Accelerators
- Gaining Visual Insights
- Watson Ecosystem Talk Tomorrow
- Accenture Leverages Splunk
- Future of Excel in Business Intelligence
- Splunk Conference
- Authentic Storytelling
- Lowes Innovation Lab uses VR
- Virtual Safari Storytelling in Jungle Jims
- Internet of Things Architecture
- Kaizen Meets Hitachi AI for Workflow Productivity
- Autonomous Drones Build Bridge
- Bloomberg Marketing Analytics Tool
- Potential of Virtual Reality
- ACM E-Book Learning Center
- Walgreens to Promote Behavior with Wearables
- Junk Charts: Data Visualizations Reviewed
- Eyeliner Connecting to the Internet
- These Glasses Foil Facial Recognition
- Cisco's New Headquarters
- Designing for All Senses
- Eye Tracking Study of Product Similarity on Brand ...
- Quantum Physics and Decision Making
- Tablets and Kids
- MedRespond Simulating Dialog
- On the Mess of Unstructured Analytics
- Working on the Edge of the Internet of Things
- Data Science Glossary
- More Assistants: IPSoft, Amelia and AI
- Contract Guardian Updates
- Shell Oil Using Analytics
- Philosopher looks at AI
- Practical Bayesianism
- Product Lifecycle Management Industry Newsletter
- IBM Acquires Strongloop for Digital Transformations
- CEOs Who Return. Seeking the Triumphant
- Apple Store designed by Apple Designer
- Mapmaking Tool
- Interruption Still Works
- More Amazon Dash
- Managing Improvement Knowledge with Concept Maps
- Smarter Roomba for the Home
- Machine Learning to Automate Clinical Pathways
- Cognitive Compass for Neurodiversity
- Algorithm Economy for Data Analytics
- A View of the Future via Cisco
- Trend of Embedding Beacons in Physical Architectures
- Beacosystems: Beacons and their Uses and Architect...
- Social Needs a Dislike Button?
- Learning from Emergent Markets
- Framework to Manage Innovation
- NSF Service Systems Research
- Legal Definition of AI
- Student Watson Projects from Georgia Tech
- Light Transmitting Data
- A Surge of Digital Assistants
- Computing: The Human Experience
- Update on Fusion Research
- Discover, Access, Distill
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