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Wednesday, May 14, 2014

ExperienceOne Customer Engagement Solution

Just brought to my attention:

IBM just released ExperienceOne - an analytics and automation-based customer engagement solution that ties together marketing, sales and service.   Site. 

Have taken only a cursory look so far but the integration of social analytics and SPSS Modeler methods is interesting.  We used SPSS Modeler integrated methods for internal decision methods.

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